This program is designed for: Area of Concentration-office buildings, apartment complexes (large and small scale), sports venues, large facilities, airports, etc. Maintenance managers, building managers, supervisors, non-maintenance directors accountable for maintenance, leads, maintenance support people and people who are in training for these positions.

The goal of this program is for you and your staff to have a new and deeper understanding of how to effectively manage building maintenance. This understanding will translate into reduced costs of operation and higher levels of user/tenant satisfaction.

How to structure a cost saving project
Determine where you are and what changes are needed
How to set up a Work Order system
How to set up a PM system
Motivation tips and tricks
Samples of actual PM task lists
How to estimate custodial work
How to conduct craft training
Increasing efficiency for small jobs

Outline

• Why manage maintenance?
• Maintenance fitness questionnaire
• Budgeting for maintenance and housekeeping
• Budget model
• Formula for maintenance budget development
• Case study
• Zero-based maintenance
• Housekeeping budgeting
• Get maintenance organized
• Set up your property file system
• Survey
• Using the property file system
• Maintenance work order
• Uses and benefit of work orders
• Explanation of all information on work orders
• Example of repair reason trend report
• Managing housekeeping with the standing work order
• What is the appropriate level of maintenance and housekeeping service?
• Management of housekeeping (people, chemicals and supplies, machines)
• Motivate - every day techniques, interventions
• Work load and labor standards
• Case study in housekeeping
• Concepts that can aid in management of housekeeping personnel
• Chemical specifications and dilution
• Machine ideas
• Preventive Maintenance (PM)
• What you can expect from Preventive Maintenance
• What is PM?
• Breakdown vs. PM
• How to set up preventive maintenance
• Twenty ideas for your PM system,
• Root cause analysis
• Controlled experimentation
• How to choose what belongs under the PM system
• Special issues with PM of grounds
• Included are sample PM Task lists for
• Hot water heater
• The grounds
• Exterior of a building
• Apartment inspection
• HVAC system
• Back-up generator for a trash compactor
• Getting the work done
• Do it in-house
• Gap of expertise
• Craft training
• Route maintenance
• The route maintenance person might be equipped with…
• Purchasing and stocking materials and stocking custodial supplies
• Getting the work done with contractors.
• Team building
• Types of work commonly contracted
• Reasons to hire & not to hire a contractor
• Twelve steps of contracting
• 16 tips to avoid claims - avoid these mistakes
• Considerations for housekeeping contracts
• Bid package
• Choosing the contractor
• Computerization - CMMS (Computerized Maintenance Management System)
• Description of CMMS
• Typical data required for asset file
• Evaluating CMMS
• 50 questions to help your CMMS search
• Description of building an automation system
• Complete checklist for purchasing an energy management system.
• Problem solving session using data from real buildings and facilities
• Ideas to save money